Terms of service

TERMS OF USE

Welcome to our website. By browsing, using, or interacting with this platform, you (“User”, “you”, or “your”) are entering into a binding agreement with us (“Merchant”, “we”, “our”, or “us”). Please read these Terms of Use (“Terms”) carefully. If you do not agree to any part of them, kindly refrain from using our services or platform.

We reserve the right to amend or update these Terms at any time by posting the revised version on this page. Your continued use of the platform following any changes means you accept those updates. We encourage you to review this page regularly.

1. ELIGIBILITY

By accessing this platform, you confirm that you are legally capable of entering into binding contracts and that you agree to comply with all the terms set forth here.

2. DEFINITIONS

  • Payment Method: Includes debit/credit cards, bank transfers, UPI, wallets, or any form of digital payment accepted by financial institutions.

  • Platform: Refers to our official website, mobile app, or any online service operated by us.

  • Order: A request placed by the User to purchase products or services via the Platform.

  • User: Any individual or entity using our Platform to browse or purchase products/services.

  • Transaction Value: The total amount paid by the User for an Order.

3. OUR RIGHTS

We may collect and use your personal details to process transactions, communicate with you, or improve our services. Your data may also be shared in accordance with our Privacy Policy.

4. USER RESPONSIBILITIES

When placing an order, you agree to provide accurate and complete information including, but not limited to, your name, contact details, address, and valid payment information. You must ensure all information remains updated.

5. RESTRICTED ACTIVITIES

You agree not to:

  • Use the Platform for unauthorized or illegal purposes.

  • Extract data or content from the Platform for commercial use without permission.

  • Tamper with the Platform’s security or functionality.

  • Impersonate another person or misrepresent your identity.

  • Use automated tools to access or interact with the Platform.

  • Upload or distribute harmful software or content.

  • Harass or abuse any other user or staff member.

  • Post misleading reviews or content not based on genuine experience.

6. LIMITATION OF LIABILITY

In the event of dissatisfaction with a product or service, your sole remedy is to initiate a return or refund request (subject to our refund policy). We are not responsible for losses resulting from incorrect information, payment failure, or misuse of the platform.

You agree to indemnify and hold us harmless against any claims or damages arising from your breach of these Terms.

7. REVIEWS & FEEDBACK

We may allow you to post reviews or comments on the Platform. You agree that:

  • Your review reflects your honest opinion.

  • You will not post offensive, discriminatory, or illegal content.

  • We may, at our discretion, edit or remove reviews without notice.

  • We are not liable for the opinions expressed by users.

8. GOVERNING LAW & DISPUTE RESOLUTION

These Terms shall be governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of Indian courts.

Disputes shall first be attempted to be resolved amicably. Failing that, they shall be referred to arbitration in Bengaluru in accordance with the Arbitration and Conciliation Act, 1996. The arbitration will be conducted in English, and the outcome shall be binding.

9. GRIEVANCE REDRESSAL

For any concerns, product-related complaints, or refund issues, please contact our support team through the official channels listed on our website. We are committed to resolving your issues in a timely and transparent manner.

10. DISCLAIMER

By initiating a transaction, you agree to pay the listed amount via legitimate means. We disclaim liability for any unauthorized transactions or payment failures. The Platform may contain third-party links and user-generated content—we do not take responsibility for the accuracy or reliability of such content.

You are responsible for securing your devices and using reliable antivirus protection. We cannot guarantee that the Platform will be free of bugs, malware, or downtime.

CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at care.teamacacia@gmail.com.

Our contact information is posted below:
Acacia
care.teamacacia@gmail.com
+919726525715